Delete viewing activity in the app
- Open Settings in IPTV Elegant.
- Choose the viewing-history option for the active profile.
- Confirm deletion to clear Watch History and Continue Watching for that profile.
- Remove individual profiles or provider sources from their respective management screens when needed.
Request complete cloud-data deletion
Email support@iptvelegant.com with the subject IPTV Elegant data deletion request.
Include the anonymous user or installation identifier displayed by the app’s support information, if available. Do not include provider usernames, passwords or playlist URLs. We may ask for limited verification information to ensure we delete the correct anonymous record.
We aim to process verified requests within 30 days, subject to applicable legal requirements. Removing the app from a device deletes its local application data but may not by itself delete previously synchronized cloud data.
Data covered by a complete request
- Anonymous user-account metadata.
- Profiles, favorites, viewing history and Continue Watching.
- Synced player, language and television settings.
- Synced provider and playlist configuration.
- Analytics event batches linked to the authenticated anonymous user.
- Diagnostic reports that can be reliably associated with the supplied report or user identifiers.
Data that may remain
Limited records may be retained when required for security, fraud prevention, dispute resolution, accounting or legal compliance. Data that has been irreversibly aggregated or cannot reasonably be linked to your anonymous identity may not be removable. Your independent content provider controls its own records; contact that provider separately.
Questions
Read the complete Privacy Policy or contact support@iptvelegant.com.